Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Please note that processing times may be extended during peak periods or promotions, but we will notify you of any significant delays.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on the destination and shipping method selected. We offer several shipping options, including standard and express delivery. Estimated delivery times are as follows:

• Standard Shipping (UK): 3-5 business days

• Express Shipping (UK): 1-2 business days

• International Shipping: Delivery times vary by country, typically ranging from 7-14 business days

Please note that delivery times are estimates and may vary due to external factors such as customs delays, weather conditions, or courier issues.

International Shipping

We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees that may be applied upon arrival in your destination country. These charges are not included in the product price or shipping fees.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s status on the courier’s website. Please allow up to 24 hours for tracking information to update.

Shipping Restrictions

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information. Certain locations may have shipping restrictions, and we reserve the right to cancel or refuse orders to such areas.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact our customer service team immediately with your order number and any relevant details. We will work with the courier to resolve the issue and, if necessary, provide a replacement or refund in accordance with our policies.

Delayed Deliveries

While we aim to meet the estimated delivery times, delays can occur due to factors outside of our control (such as customs processing or courier delays). In the event of significant delays, we will keep you informed and work to resolve the issue as quickly as possible.

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team.